Students - FAQs

If you have questions about this website or about licensing through our office, please review this Frequently Asked Questions page before contacting us. If your question is not listed below or you need more information, please email or call us at 585-0675.

What is my user name and password?
My uNID doesn’t work.
Is this product available for download?
Can I make a backup of my software?
My disc is scratched/lost/damaged. Can I replace it?
I got my license and/or software but I never got my serial numbers!

What is my user name and password?
Your user name and password will both be the same as your regular uNID (University ID) information. If you do not know your UNID or password, you will need to call the campus help desk at 581-4000 or visit the Network ID Tools page for assistance.

My uNID doesn’t work.
Our online ordering system uses the uNID to verify your identity and ensure that only authorized people order software licenses from us. If you need assistance, please call the campus help desk at 581-4000 or visit the Network ID Tools page for assistance.

Is this product available for download?
If there is a downward pointing arrow next to the product, then it's available via donwload. Otherwise, you need to purchase the license with media or purchase the media separately.

Can I make a backup of my software?
No. Only the Office of Software Licensing has permission to make copies. This is to maintain accurate records of the number of copies and licenses that we have distributed. If you want a second copy for archival or backup purposes, you will need to buy another set of the media.

My disc is scratched/lost/damaged. Can I replace it?
Yes. Contact us by email or phone to find out what you’ll need to do to buy a new disc or set. Be ready with relevant information to verify that you have a current license for the software.

I never got my serial numbers!
Your serial number or license key will be printed on the receipt generated at the end of your online order. When you complete your order, you get a page that says “Please print this receipt for your records.” You must print out a copy since this receipt contains your serial numbers. Some licenses say “See Text File” instead of listing a serial number – for these files, you must click the link and save/print the information there.
If you failed to print this receipt, you will need to email us and give us your order number. A copy of the receipt in PDF format will be emailed to you.