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After Purchase

Please review the below Eligibility Chart and Frequently Asked Questions. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please email your questions to software@utah.edu

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.

You have access to download files for products in two places on the website. All downloads are readily accessible in Downloads in your account on the right side of the website. You may also download directly from your receipt which you access from your account in History.

Your product key, serial number and/or serial file should be on your web receipt or in your email confirmation. Instructions on how to retrieve your product key or serial file are available.

An ISO file is an archive file of an optical disc composed of the data contents of every written sector of an optical disc, including the file system. The files usually have the extension '.iso' or '.ISO'.

Software distributed on bootable discs is often available for download in ISO image format and like any other ISO image they may be written or 'burned' to a CD or DVD with any capable software.

Another option is to use a virtual drive to mount the ISO image on your computer. Using a virtual drive program is faster and more convenient than making DVDs from ISO files.

We recommend using Virtual CloneDrive (freeware) from elby.com or redfox.bz to mount the ISO file and then run the installer program. Virtual CloneDrive supports up to 8 virtual drives at the same time.

If the maintenance/upgrade protection for your product has not expired, the new license key information will show on your web receipt via order history. When new products are available on our web store, they are added to New Software Releases with links to the web store.

A perpetual license does not need to be renewed, but if you purchased upgrade protection for that license then you may want to renew it. Log in to your account and look in your history to locate your upgrade protection dates.

The website contains all of your purchasing information under History in your account at software.utah.edu. Click on History and locate the purchase (you may search all your purchases at once or narrow the search by various criteria). You will find the upgrade protection dates on the web receipt for that purchase.

License & Maintenance Renewal Calendar

Decorative

Campus Support

Campus Help Desk 
801.581.4000 x 1


Knowledge Commons

Knowledge Commons

Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801.581.6273


Hospital

U Health Support

801.587.6000


Last Updated: 8/17/20