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IBM

Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to software@utah.edu

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.

Eligibility

Product License Type
Student Personal
Faculty/Staff
 University
SPSS Amos no1 no2, 4
yes3, 4
SPSS Statistics Premium no1 no2, 4 yes3, 4

Notes:

1.

Students are NOT eligible to purchase, install or use this software on personally owned or leased computers under our existing software license agreement.

Students can access this software via installations on university owned or leased computers at department computer labs.

2. Faculty and Staff are NOT eligible to purchase, install or use this software on personally owned or leased computers under our existing software license agreement.
3.

Faculty and Staff are eligible to purchase, install and use this software on computers owned or leased by the University of Utah and the software must ONLY be used for teaching and non-commercial academic research purposes.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

4.

Faculty and Staff are eligible to purchase, install and use this software on personally owned or leased computers for work at home purposes provided you purchase both the SPSS Statistics Premium - Annual License and the SPSS Statistics Premium - HOME USE - Add-On Option license. You must only use the software for teaching and non-commercial academic research purposes. If you are interested in this optional license, please email software@utah.edu for instructions and a custom quote.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

This is an annual subscription license. A subscription must be purchased each licensing term for any software that is installed on a computer.

SPSS Amos and SPSS Statistics Premium.

SPSS Statistics Premium includes the following features:

  • IBM SPSS Statistics Base
  • IBM SPSS Advanced Statistics
  • IBM SPSS Bootstrapping
  • IBM SPSS Categories
  • IBM SPSS Complex Samples
  • IBM SPSS Conjoint
  • IBM SPSS Custom Tables
  • IBM SPSS Data Preparation
  • IBM SPSS Decision Trees
  • IBM SPSS Direct Marketing
  • IBM SPSS Exact Tests
  • IBM SPSS Forecasting
  • IBM SPSS Missing Values
  • IBM SPSS Neural Networks
  • IBM SPSS Regression
  • IBM SPSS SamplePower
  • IBM SPSS Visualization Designer

After you purchase the Annual Subscription License from the OSL web store, you may only use the software program(s) for teaching and non-commercial academic research purposes on computers owned or leased by the University of Utah during the term of the license.

Non-commercial academic research means research by degree seeking students and faculty members where (i) the results of such research are not intended primarily for the benefit of a third party; (ii) such results are made available to anyone without restriction on use, copying or further distribution; and (iii) any copy of any such result is furnished for no more than the cost of hosting, reproduction, and shipping. Any other use including but not limited to university administration and operations is strictly prohibited.

Yes, if you require a Single User license then you must purchase the software license prior to installing the software on a computer. If you require Concurrent user licenses you must purchase Concurrent licenses equal to the number of simultaneous users accessing the software at a given time.

A Concurrent user license allows you to install IBM SPSS Statistics on any number of computers. However, only the number of users for which you purchased the license can run the application concurrently. A concurrent license manager controls your concurrent user license and allows end users to run IBM SPSS Statistics.

Features include:

  • Ghosting: You can ghost the software by installing the license manager and then installing the product on a local desktop that will be used for creating the ghosting image. Ghost the additional computers as needed.
  • Citrix and Terminal Services: You can install and publish the IBM SPSS Statistics application on your Citrix or Terminal Services Server the same way that you install and publish other Windows applications.
  • Mixed licensing: IBM SPSS Statistics has limited support for a mixed licensing environment (a combination of local authorized user licenses and concurrent licenses). In a typical environment, all licenses are handled locally or through the concurrent license manager.
  • Multiple operating systems: The platform on which the concurrent license manager is running does not have to match the platform on which the client is running. For example, a Windows license manager can serve up licenses for Mac and Windows clients.
  • Commuter licenses: Commuter licenses allow your end users to check out licenses from the license manager, so that they can use the license when not connected to the network. On Windows, commuter licenses are not enabled by default. They are enabled by default on other operating systems. Instructions for actually checking out the commuter license appear in the end user installation instructions. You can restrict the percentage of licenses that are enabled for commuting on the license manager server. It's a good idea to restrict commuter licenses to prevent all the licenses (tokens) from being used up by commuters. After the specified percentage of licenses have been used by commuters, no more will be available until the commuter licenses expire or are checked back in. You can also configure the maximum duration for which an end user can check out a license. The default maximum duration is seven days.
  • Reserve licenses: You can create a reservation file, which specifies how many licenses are reserved for specific users or groups of users. Users are identified by network IDs or computer names (not IP addresses). For example, you can set up a reservation file that reserves the license for a group of power users. Licenses will always be available for these users. You can also use the reservations to prevent certain users from accessing the license.

Additional information is available in the documentation included with the download files on the OSL web store (Concurrent License Administrator’s Guide.pdf and Concurrent License User Installation Instructions.pdf).

For each Single User license you purchase, you are allowed to install the software on a maximum of 4 university owned or leased computers provided you are the sole user of all computers that you install the software on. You are allowed to use your university owned or leased computers to use the software for work at home purposes. You are allowed to have all 4 computers operating simultaneously.

If you wish to use the software on personally owned or leased computers, you must also purchase the SPSS Statistics Premium - HOME USE - Add-On Option license.

For Personal Use purposes: No

For Work At Home purposes: Yes, provided you purchase both the SPSS Statistics Premium - Annual License and the SPSS Statistics Premium - HOME USE - Add-On Option license. You must only use the software for teaching and non-commercial academic research purposes. 

We currently have a limited number of SPSS Statistics Premium - HOME USE - Add-On Option licenses available for purchase. If you are interested in this optional license, please email software@utah.edu for instructions and a custom quote.

No. This software can only be used for teaching and non-commercial academic research purposes

No. This software can only be used for teaching and non-commercial academic research purposes

No. You may NOT install or use this software in connection with education, training and non-commercial research on hospital premises unless you first purchase a separate IBM Campus Value Option Program - Academic Hospital Use optional license and the hospital at a minimum must be partially owned by Licensee, non-profit, and serving as a teaching hospital. If you are interested in this option, please email software@utah.edu for instructions and a custom quote.

No. You must NOT install or use this software for Virtual Computer Lab Use unless you first purchase a separate IBM Campus Value Option – Virtual Computer Lab Use license option. If you are interested in this option, please email software@utah.edu for instructions and a custom quote.

Please review the System Requirements prior to purchasing this product.

Please send a request to software@utah.edu. Include your order number for the license purchase, the authorization code, and a screen shot of the error. A member of the Office of Software Licensing will reply to you.

Please contact the Campus Help Desk at 801-581-4000 x 1.
Do a search online for the specific error. If you are unable to find the solution, please send a request to software@utah.edu with a screenshot of the error, your order number, product name, product version and operating system.

Problem

Launching Statistics on a Apple MacBook Air, MacBook Pro, iMac, or Mac mini using Thunderbolt Technology may present the following error message on startup:

Error # 2072

There was an unanticipated problem with the license for this product.

Execution of this command stops. >Specific symptom number: 4

Cause

Booting the Mac OS X ThunderBolt Monitor versus the Laptop Monitor uses a different lock code of 10-, therefore the device used to activate the license is the one that the license is tethered to.

Environment

Mac OS X with Thunderbolt Monitor

Resolution

To correct the error (2072/4) you will need to change the Statistics applications tethering locking code from using a NIC Card tether (10) to using a Hard Drive tether (4), which is less likely to change.

You will need to know the path of where IBM SPSS Statistics is installed.
Depending of the version of Statistics you have installed the paths will vary.
NOTE: Steps one through six below may vary if you did not use the software's default path, so modify accordingly.

Here are some of versions of Statistics and their default paths.

  • Statistics 20.0: /Applications/IBM/SPSS/Statistics/20/SPSSStatistics.app/Contents/bin
  • Statistics 21.0: /Applications/IBM/SPSS/Statistics/21/SPSSStatistics.app/Contents/bin
  • Statistics 22.0: /Applications/IBM/SPSS/Statistics/22/SPSSStatistics.app/Contents/bin
  • Statistics 23.0: /Applications/IBM/SPSS/Statistics/23/SPSSStatistics.app/Contents/bin

Steps to Resolve Error

  1. Open up FINDER
  2. Open up the APPLICATIONS folder
  3. Open up the IBM folder
  4. Open up the SPSS folder
  5. Open up the Statistics folder
  6. Open up the version of Statistics xx.x (20, 21, 22, 23, xx, depending on the installed version of Statistics)
  7. Locate the "SPSSStatistics.app" (application bundle) right click and choose "Show Package Contents".
  8. Open up the "Contents" folder
  9. Open up the "bin" folder
  10. Locate and Control Click echoid.dat and choose Open With, and then choose
    TextEdit.app
  11. Change the 0x010 to 0x004
  12. Save the echoid.dat file
  13. Delete the current lservrc file in this directory (if one exists, if not continue)
  14. Run the License Authorization Wizard
  15. Re-launch Statistics. The software should now launch without error.

Problem

Upon starting SPSS Statistics you receive the following message:

There is no license for IBM SPSS Statistics. 
This could be due to a missing license file or no more network licenses available.

Cause

This error is related to the authorization code for a concurrent user license and occurs under the following situations:

  • You are attempting to activate a single user license using a concurrent authorization cod.
  • You are using a concurrent license and no licenses are available.

Environment

  • Mac OS X
  • Windows

Resolution

Please send a message to software@utah.edu and include a screenshot of the error(s), your order number, product name, product version.

If you purchased a concurrent license instead of a single user, then you need to purchase a single user license and we need to cancel the order and request a refund.

If you are using a concurrent license and no licenses are available, please request additional licenses from your IT manager or the purchaser of the license.

Problem

>Error # 7003
>The license for IBM SPSS Statitistics has expired.
>Execution of this command stops.
>Specific symptom number: 313

Cause

This error is related to an expired authorization code or an incorrect date/time on the computer.

Environment

  • Mac OS X
  • Windows

Resolution

If the product presenting error 7003/symptom 213 is licensed with a Single-User or Site license authorization code, THEN go to (A).

 (A)

If your was working normally for more than 14 days prior to presenting error 7003/symptom 213, THEN go to (B)

If your product has been working for no more than 14 days prior to presenting error 7003/symptom 213, THEN go to (E)

(B)

Confirm the date and time on the computer are correct.

If date/time is NOT correct, THEN got to (C)

If date/time is correct, THEN go to (D). 

 (C)

1) Reset the date/time on the computer.

2) Start the IBM SPSS product.

If the error message persists, THEN go to (D)

If the error not longer presents, then the problem has been resolved.

 (D)

1) Delete (or rename) the file named 'lservrc' found in program installation directory of the IBM SPSS product. 

2) License the IBM SPSS product using the License Authorization Wizard and your product authorization code.

 (E)

1) Please contact IBM SPSS Customer Service via email at spsscs@us.ibm.com or via phone at 800-521-1337.

2) Provide IBM SPSS Customer Service with the license authorization code used to license your IBM SPSS product.

3) Request confirmation that the license authorization code is for the correct product.

4) Request confirmation that the license authorization code includes the 'base' module (If applicable).

5) Request confirmation that the license authorization code is not expired.

Problem

When starting SPSS you receive one of the following messages:

Error Code: 106
You are not allowed to generate any more new licenses.
Express2LS

Lock Code:
Authorization Code:
Authorization in progress ... (your authorization code will display here)
Authorization failed.: You are not allowed to generate any more new licenses.
* * * End Of Transaction. * * *
All permitted authorizations for the provided authorization code(s) have been utilized.
No additional authorizations are permitted on this code.
...
...
...
Click "Finish" to exit.

Cause

This error is related to the authorization code being used the maximum number of times.

It may mean that you are attempting to activate a single user license using a concurrent authorization code.

Environment

  • Mac OS X
  • Windows

Resolution

Please send a message to software@utah.edu and include a screenshot of the error(s), your order number, product name, product version.

If you purchased a concurrent license instead of a single user, then you need to purchase a signle user license and we need to cancel the order and request a refund.

If you are using a concurrent license and no licenses are available, please request additional licenses from your IT manager or the purchaser of the license.

Problem

IBM SPSS Statistics on a Windows operating system may presents at least one of the following error messages on startup:

The application has failed to start because its side-by-side configuration is incorrect. 
Please see the application event log for more detail.
The application was unable to start correctly (0xc0150004).
The SPSS Statistics software will not start.

Cause

The behaviors are the result of a incorrect and/or missing the C++ Runtime component for your type of system. (x86 or x64). SPSS Statistics ships with the required version of the Microsoft Visual C++ Redistributable libraries needed, but they were unable to be installed. The most likely cause is not having the correct write file permissions, the installation did not complete, or the installation was terminated early.

Environment

Windows Operating Systems: Windows Vista or later.

Resolution

The following procedure requires administrator privileges/credentials to complete.

  1. Open Windows Explorer.
  2. Navigate to the directory corresponding to your software products version <vernum>.
    Replace <vernum> with the version number of your product (i.e. 20, 21, 22, 23, etc). The default directory for version 24 is:
    C:\Program Files\IBM\SPSS\Statistics\24
  3. Open the 'VC9' folder.
  4. In the folder will be an executable file (ending in .exe) called either vcredist_x86.exe or vcredist_x64.exe, depending on the version of SPSS Statistics installed.
    • 32-bit version of Statistics installed on 64-bit Windows operating system
      C:\Program Files (x86)\IBM\SPSS\Statistics\<vernum>\VC9\vcredist_x86.exe
    • 32-bit version of Statistics is installed on a 32-bit Windows operating system
      C:\Program Files\IBM\SPSS\Statistics\<vernum>\VC9\vcredist_x86.exe
    • 64-bit version of Statistics is installed on a 64-bit Windows operating system
      C:\Program Files\IBM\SPSS\Statistics\<vernum>\VC9\vcredist_x64.exe

    Run this file as Administrator by right-clicking on the file and selecting 'Run as administrator'. If 'Run as administrator' is grayed out or you do not have the administrator password when asked, please have local IT department complete the installation or have them grant you the correct administrator privileges.
  5. The Microsoft Visual C++ Redistributable libraries will now begin to install. Installation may take a few minutes. .
  6. Once the installation is complete, close all open windows and launch the Statistics software. The Statistics software should now start normally without the 'side-by-side' error message.

Reference links from Microsoft

Installing the following updates resolves the issue.

Support

Campus Help Desk
801.581.4000 x 1

Hospital Help Desk
801.587.6000

Knowledge Commons
Marriott Library (level 2)
801.581.6273


Pick-Up Location

Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801.581.6273

Pick-Up Hours

Knowledge Commons closes 15 minutes prior to the Marriott Library


Contact Us

M-F 8am-5pm
(closed holidays)

Phone: 801.581.4000 x 1
Fax: 801.585.0676
software@utah.edu

Last Updated: 1/12/18