Microsoft Campus Agreement FAQ

Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to software@utah.edu

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.


Office for Windows, Office for Mac and Windows Upgrades.

Only paid employees (part & full-time) are eligible for the software. The following are not eligible: adjunct faculty, emeritus, contractors, volunteers & retirees.

No, you are limited to 1 license per product. When new versions are released, you are eligible to purchase the new software (limits still apply). For example, you can purchase Windows 7 upgrade but when you decide to upgrade to Windows 8, you can purchase Windows 8 and your Windows 7 license will be automatically terminated.

The software allows you to install the software twice. This includes the following scenarios:

  • Install on 2 separate computers; or
  • Install on 1 computer and reinstall the software again on the same computer if you need to reinstall the operating system at a future date.

The product key is limited to 2 activations. If you have already installed the software on 2 computers and need to reinstall the software, you will need to contact the Microsoft Product Activation Center for assistance with obtaining a new product key.

There are multiple Product Activation Centers worldwide. The correct phone number is based on product and location. To find the appropriate Product Activation Center telephone number for your location, run the Product Activation Wizard and select the option to activate by telephone.

Activation information for Windows and Office is available from the following URLs:

This program is administered by a company called Kivuto. Here is Kivuto’s support information:

  • Telephone: USA/Canada: 866-435-4722 or 888-396-1447. Hours of operation: Monday to Friday between 6 am and 6 pm (Eastern Time).
  • Web: Help Topics
  • Email: support@kivuto.com

The Product Key will be provided on your receipt or email confirmation. If you cannot find your product key, contact Kivuto (see previous question).

The software itself is doesn’t expire provided you enter in your Product Key when prompted. You have 31 days from the day you purchase the software to download the install files. If you don’t complete the process within the 31 day window, you will need to pay an additional fee. We recommend you save the file(s) to a DVD or other storage media.

You are authorized to use the software for work-related purposes at home until your employment ends or until the University terminates their agreement with Microsoft, at which time you are required to remove the software from your home machine immediately.

Microsoft provides detailed instructions at: http://windows.microsoft.com/en-us/windows

An upgrade installation replaces your current version of Windows with the new version of Windows. Your files, settings, and programs are kept in place on your PC. You can perform an upgrade installation using either the upgrade or full version of Windows. This installation does not require a boot DVD and you can install it from your hard drive or a USB device.

A custom installation replaces your current version of Windows with the new version of Windows but doesn't preserve your files, settings, and programs (it's often referred to as a clean installation for this reason). For installation instructions, see the ‘SUPPORT’ section of Microsoft’s web site at: http://windows.microsoft.com/en-us/windows

If you have a previous version of Windows on your computer but want to do a custom installation, you should install the software without using a product key. This will give you a limited trial version. Then install Windows again on the same system using the product key. This will upgrade your trial installation to an activated system. If you have questions, please contact the Kivuto support (see question 5.)

In the unlikely event that the OSL website is offline, you can use this link to directly reach the Microsoft download center: http://utah.onthehub.com.