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Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to software@utah.edu

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.

Eligibility

Product License Type
Student Personal Faculty/Staff  University
EndNote yes1 yes2 yes3

Notes:

1.

Students are eligible to purchase, install and use this software on personally owned or leased computers solely for academic non-profit, non-commercial, educational and research purposes. Any other use is strictly prohibited.

Students whose primary campus is the University of Utah Asia Campus are not eligible to purchase, install or use this software except when enrolled in and attending classes in North America.

2.

Faculty and Staff are eligible to purchase, install and use this software on personally owned or leased computers but ONLY for work related purposes.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

3.

Faculty and Staff are eligible to purchase, install and use this software on university owned or leased computers but ONLY for work related purposes.

For Work at Home purposes, Faculty and Staff may purchase, install and use a University license on their personally owned or leased computer but ONLY for work-related purposes.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

For product details, please go to the EndNote website.

The current version of EndNote is X8.

  1. Open EndNote.
  2. Click on the EndNote X8 Menu and choose About EndNote.
  1. Open EndNote.
  2. Go to the Help Menu and choose About EndNote.

The EndNote license is an annual subscription license which must be renewed each licensing term, if you still have the software installed, regardless of the amount of usage.

All licenses purchased between 08/17/2016 and 08/10/2017 will expire on 08/26/2017. All licenses purchased before 08/17/2016 are expired. If the license has expired or is about to expire, a new annual license is available for purchase on the OSL web store.

Yes. You must purchase a separate license for every lab computer that the software will be installed on.

Except for lab installations, each license purchased entitles you to install the software on up to 3 computers provided:

  • The computers are university owned or leased computers that are assigned to you for your usage or the computers are your personally owned or leased computers.
  • You are the only user of the software installed on the computers
  • You only access the software on one computer at a time

The Endnote license is a cross-platform license and you are allowed to install the product on a Mac or Windows computer.

Backing up your files is essential to securely saving all your hard work. Each EndNote library is made up of a file with the extension .ENL plus a corresponding .DATA folder. Always back up both folders. Use the Save a Copy command or one of the Compressed Library commands to save a copy of your library to a removable disk (or elsewhere) for safekeeping.

We recommend you back up your EndNote library files before installing and uninstalling EndNote, and before upgrading your operating system.

Yes, you can share your EndNote library with anyone using EndNote X7 or X8 (up to 100 people). For more informaiton, see the EndNote Library Sharing website.

To get information about Technical Support, please go to the EndNote website: http://endnote.com/support.

Support

Campus Help Desk
801.581.4000 x 1

Hospital Help Desk
801.587.6000

Knowledge Commons
Marriott Library (level 2)
801.581.6273


Pick-Up Location

Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801.581.6273

Pick-Up Hours

Knowledge Commons closes 15 minutes prior to the Marriott Library


Contact Us

M-F 8am-5pm
(closed holidays)

Phone: 801.581.4000 x 1
Fax: 801.585.0676
software@utah.edu

Last Updated: 1/3/18