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Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.

You have access to download files for products in two places on the website. All downloads are readily accessible in Downloads in your account on the right side of the website. You may also download directly from your receipt which you access from your account in History.

Your product key, serial number and/or serial file should be on your web receipt or in your email confirmation. Instructions on how to retrieve your product key or serial file are available.

An ISO file is an archive file of an optical disc composed of the data contents of every written sector of an optical disc, including the file system. The files usually have the extension '.iso' or '.ISO'.

 ISO images can be created from optical discs by disk imaging systems or from a collection of files by optical disc authoring software such as Nero, ImgBurn, etc. Software distributed on bootable discs is often available for download in ISO image format and like any other ISO image they may be written or 'burned' to a CD or DVD with any capable software. Or, you can use virtual drive software to install the software from virtual DVD drives.

 For more information regarding ISO image files, see

You may pick up software one business day after you order at Knowledge Commons in the Marriott Library (level 2.)

Backup media is available on our web store. Look for products with DOWNLOAD/MEDIA in the title or the BACKUP DISK ONLY option in the product you are wanting to replace. Backup disks are available at a minimal cost.

If the maintenance/upgrade protection for your product has not expired, the new license key information will show on your web receipt via order history. When new software is announced or released, they are added to New Software Releases Arriving Soon with an estimated time of arrival. When the new products are available on our web store, they are listed under Available Now with links to the web store.

A perpetual license does not need to be renewed, but if you purchased upgrade protection for that license then you may want to renew it. Log in to your account and look in your history to locate your upgrade protection dates.

The website contains all of your purchasing information under History in your account at Click on History and locate the purchase (you may search all your purchases at once or narrow the search by various criteria). You will find the upgrade protection dates on the web receipt for that purchase.

License & Maintenance Renewal Calendar


Campus Help Desk
801.581.4000 x 1

Hospital Help Desk

Knowledge Commons
Marriott Library (level 2)

Pick-Up Location

Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112

Pick-Up Hours

Knowledge Commons closes 15 minutes prior to the Marriott Library

Contact Us

M-F 8am-5pm
(closed holidays)

Phone: 801.581.4000 x 1

Last Updated: 7/30/18