Return Policy
The University of Utah - University Information Technology - Office of Software Licensing
values our relationship with you and we want you to be satisfied with any products
that you purchase from our 
.
Effective January 30, 2018, we have a 15 calendar day - 100% refund policy for products purchased from our web store, unless noted in our Return Policy Exceptions.
You must submit all refund requests via email to software@utah.edu within 15 calendar days from the date of purchase to be eligible for a refund. When requesting a refund, please specify:
- Order Number
- Name of product or products to be returned
- Quantity of each product being returned
- Reason for returning product or products
Customers are responsible for:
- ensuring that the software they wish to purchase will work on their computer before making the purchase.
- deactivating and uninstalling any purchased software that was installed before requesting a refund.
RETURN POLICY EXCEPTIONS
All purchases are final and no refunds will be given for the following Special Ordered products:
- Adobe Cumulative Licensing Program (CLP) perpetual license products
- Microsoft Campus Agreement Subscriptions (Project & Visio)
- Microsoft Select Plus products
- SAS Administrative licenses
- Zoom add-on products
Campus Support
Campus Help Desk
801-581-4000
Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801-581-6273
U of U Health Support
801-587-6000