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Frequently Asked Questions

Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to software@utah.edu

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.

General

Questions about our web store before you purchase products, such as sign in questions, DVD media, download options, requesting new products.

License

Questions relating to each vendor and agreement, such as who can use the software, what you can use it for, installation instructions, how to obtain support.

Order

Questions relating to orders you have placed, such as, accessing your software, where to find your product key, how to download the install files, what to do with ISO files, renewal notices, upgrade protection, etc.

Support

Campus Help Desk
801.581.4000 x 1

Hospital Help Desk
801.587.6000

Knowledge Commons
Marriott Library (level 2)
801.581.6273


Pick-Up Location

Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801.581.6273

Pick-Up Hours

Knowledge Commons closes 15 minutes prior to the Marriott Library


Contact Us

M-F 8am-5pm
(closed holidays)

Phone: 801.581.4000 x 1
Fax: 801.585.0676
software@utah.edu

Last Updated: 5/25/17