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Frequently Asked Questions

Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.


Questions about our web store before you purchase products, such as sign in questions, DVD media, download options, requesting new products.


Questions relating to each vendor and agreement, such as who can use the software, what you can use it for, installation instructions, how to obtain support.


Questions relating to orders you have placed, such as, accessing your software, where to find your product key, how to download the install files, what to do with ISO files, renewal notices, upgrade protection, etc.


Campus Help Desk
801.581.4000 x 1

Hospital Help Desk

Knowledge Commons
Marriott Library (level 2)

Pick-Up Location

Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112

Pick-Up Hours

Knowledge Commons closes 15 minutes prior to the Marriott Library

Contact Us

M-F 8am-5pm
(closed holidays)

Phone: 801.581.4000 x 1

Last Updated: 7/30/18