GraphPad

Please review the eligibility chart and information below. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please contact the Campus IT Help Desk (801-581-4000 or helpdesk@utah.edu).

Eligibility chart
Product information
Additional resources

Eligibility chart

Product	Device ownership
Product	Student	Employee	University
Prism Subscription	¹	²	³
Notes:
1.	Students are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Students whose primary campus is the University of Utah Asia Campus are not eligible to purchase, install or use this software except when enrolled in and attending classes in North America.
2.	Faculty and staff are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.
3.	Faculty and staff are eligible to purchase, install and use this software on university owned or leased computers and this software may be used for academic and commercial purposes by campus and hospital employees. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

Product information

Prism is an analysis and graphing solution purpose-built for scientific research. Additional information is available on the GraphPad Prism website. The current version is 10.x.

Terms of use

You are limited to one computer per subscription. If you need to install the software on multiple computers, you need to purchase a subscription for every computer you need to install the software on.

Purchasing

Eligible Students and employees may purchase Prism subscription licenses from the OSL Software Catalog.

Download installation files

The purchaser of the order needs to sign into the Software Catalog.

Click on ORDER HISTORY.
Click on the order number to see your order summary.
From top to bottom the order summary is structured:
1. Order number and purchase date
2. Product information section
  1. Product name
  2. Price
  3. Quantity
  4. Subtotal
  5. Serial number (if applicable)
3. Available downloads
  1. Licenses – this section includes license files for your product if required
  2. Installation files – this section includes necessary files to install and run your product. (Note: if there are no files listed, look for additional information in the following “Installation Instructions” section.)
4. Installation Instructions – this section details relevant information and details for installing or activating your product.

Registration

Before installation, a registration form must be completed for each OSL order. The registration form requires you to identify:

OSL order number
Ownership of the computer (personally or university owned)
Person who will manage the activation (a personally owned computer is managed by the end-user; a university owned computer is managed by either the end-user or department/IT group)
Computer name (optional)
Prism Machine ID (optional)

When you complete the registration form, a notification will be sent to OSL. OSL staff will then review the form and order and upon approval, will add the person's email address to the Prism license as an authorized user and GraphPad will send the recipient a message with additional instructions.

Wait until you receive a message from GraphPad saying that you have been authorized to activate the license. This is likely to take 1-2 business days. If you purchased more than one license under a single order, the form allows you to upload an Excel file with all the registrant information.

Installation

Mac: Open the .dmg (disk image) and drag the Prism application file to your Applications folder.

Windows: Run the installation program by double-clicking on the file.

Activation

After Prism is installed, open the program and a window will appear prompting to activate. If you have not submitted a registration form, you will need to complete one before proceeding.

Select the Activate Prism... option in the bottom of the window
Next, select the second option: Serial Number (Machine License)
Copy and paste the serial number you received from the verification email (also found in your OSL Order Summary) into the Serial Number text box then select Next Step.
A web browser window should now appear with a Prism Registration form. The Machine ID and Serial Number fields should be automatically populated. Fill out the remaining fields and make sure the you use the same email address as the one in the OSL registration form from the Registration section of this page. Once completed, select Submit.
Once completed, you will see a new screen with your activation code.
Copy this code to a safe location and then go back to Prism. Inside the Machine ID window, select the Enter Activation Code button to continue.
Paste in the activation code you saved in the previous step into the Activation code text box then select the Start using Prism button.
Prism should now restart and be properly licensed and ready for use.

If you have trouble activating your product, contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu) with a description of the problem and include your order number, product name, version, and operating system.

Transferring your license

To transfer your subscription to a new computer, we need to deactivate your subscription.

Deactivation is permanent. Deactivation will permanently block Prism from running on the machine that has been deactivated. You should only use the deactivation option if you are taking a computer completely out of circulation, or if you are certain that you will not need Prism on that computer going forward.

To request your subscription be deactivated, contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu). Include the first and last name of the person the subscription is registered to, Prism Machine ID, and the email address that will be used to activate the new computer.

Product expiration

Once a Prism license expires, the software will prompt users to either enter a new serial number to keep using Prism, or, they will be able to convert Prism to viewer mode, which lets them only open and view existing Prism files. With viewer mode, they won't be able to create new files or make any edits to existing files under the old, expired serial number.

However, if they are added to another active license, they can simply update their serial number, which will prompt them to complete the activation web registration.

Online learning

Prism Academy is GraphPad’s online statistics and data visualization training platform. It contains over 125 videos and hours of learning material taught by highly technical experts.

You need to log in to Prism Academy directly through the Prism app. Launch the software and then click the Prism Academy button on the bottom left of your Prism welcome screen. You can also access Prism Academy in the top left corner of your toolbar.

Additional information is available on the Prism Academy FAQ page.

Support

If you have problems using your Prism license, search the knowledge base on the GraphPad Support page for your issue.

If you are unable to find an answer on the GraphPad website, please contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu) with a description of the problem. Include your order number, product name, version, and operating system.