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Frequently Asked Questions

Please review the below Eligibility Chart and Frequently Asked Questions. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please email your questions to

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

To enhance your technical skills on software products available on the OSL web store and through UIT, please visit Online Learning Opportunities.

Before Purchase

Questions about our web store before you purchase products, such as sign in questions, download options, payment options, sales tax, & requesting new products.

License Information

Questions relating to each vendor and agreement, such as who can use the software, what you can use it for, installation instructions, how to obtain support.

After Purchase

Questions relating to orders you have placed, such as, accessing your software, where to find your product key, how to download the install files, what to do with ISO files, renewal notices, upgrade protection, etc.


Campus Support

Campus Help Desk 
801.581.4000 x 1

Knowledge Commons

Knowledge Commons

Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112


U Health Support


Last Updated: 8/17/20