ESET

Please review the eligibility chart and information below. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please contact the Campus IT Help Desk (801-581-4000 or helpdesk@utah.edu).

Eligibility chart

Product information

Terms of use
Obtain the product
Installation files
Installing the product
Update your product with a new license key
Activation error
Support

Additional Resources

Eligibility Chart

Product	Device ownership
Product	Student	Employee	University
Protect Entry	¹	²	³
Notes:
1.	Students are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Students whose primary campus is the University of Utah Asia Campus are not eligible to purchase, install or use this software except when enrolled in and attending classes in North America.
2.	Faculty and Staff are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.
3.	Faculty and Staff are eligible to purchase, install and use this software on university owned or leased computers and this software may be used for academic and commercial purposes by campus and hospital employees. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

Product Information

ESET Protect Entry offers modern multilayered end endpoint protection and server security for computers, mobile devices, and servers. Protect Entry includes a mangement console.

The licenses we have purchased include on-premises management that runs on your physical or virtualized environment. The management of endpoints is through the ESET Protect Entry Management Console (On-Premise).

Terms of use

You are limited to 1 computer per license. If you need to install the software on multiple computers, you need to purchase a license for every computer you need to install the software on.

Obtain the product

Eligible students and employees may purchase ESET annual licenses from the Software Catalog.

After purchase, the serial number and installation files are provided on your order history.

Sign into the Software Catalog.
Select ORDER HISTORY.
Select Search Order History.
Enter the search terms and select the type of terms (product name, order number, Org ID (university licenses), or date range), and select SEARCH.
Select the order number to see your order summary.
This is your order summary. Note the location of the Serial Number, Licenses (license files), and Downloads (install files).

Installation files

The download files are in a compressed zip file. You need to save the file(s) to your computer and then extract the files to a location on your local computer.

The install file name indicates the install file options:

- avremover means that the install file will remove anti-virus software you already have installed. This option is recommended for most users. If you do not disable or remove other anti-virus software before installing this one, the programs will lock up your computer.
  Note: If you are using the ESET Remote Administrator to deploy to client computers, you need to use the file without the AV remover.
- nt32: this file is for 32-bit Windows operating systems.
- nt64: this file is for 64-bit Windows operating systems.
  Note: For more information, see 32-bit and 64-bit Windows: Frequently asked questions
- enu: this indicates the language is English - United States.

Installing the product

Go to where you saved the file(s) (usually the Download folder).
If the file is in a compressed file, extract or unzip the files to a location on your local drive.
Open/Run the install file that fits your operating environment:
- Installer with AV Remover (EXE): recommended for most users; The ESET AV Remover will remove antivirus software previously installed on your system.
- Installer without AV Remover (EXE): use if you do not need to remove antivirus software previously installed on your system.
  - ees_nt32_enu.exe (without AV remover for 64-bit Windows in English - United States)
  - ees_nt64_enu.exe (without AV remover for 64-bit Windows in English - United States)
- Installer without AV Remover (MSI): use if you are using ESET Security Management Center or other remote deployment tools to deploy to your client computers.
  - ees_nt32_enu.msi (without AV remover for 64-bit Windows in English - United States)
  - ees_nt64_enu.msi (without AV remover for 64-bit Windows in English - United States)
When prompted, enter the license key.
Wait for the installation to finish.
The software should update the virus definitions after installation is complete.

Update your product with a new license key

Locate your license key on your order summary.
Open your ESET product.
Click on Help and Support.
Click on Change license.
Click on Use a purchased License Key.
Enter the license key in the field provided.
Click on Continue.

Activation error

Try re-entering the license key that is shown on your OSL order receipt to reactivate the license. If the license still fails to activate contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu) with your order number and report the error.