ESET
Please review the eligibility chart and information below. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please contact the Campus IT Help Desk (801-581-4000 or helpdesk@utah.edu).
Contents
- Terms of use
- Obtain the product
- Installation files
- Installing the product
- Update your product with a new license key
- Activation error
- Support
Eligibility Chart
Product | Device ownership | ||
---|---|---|---|
Student | Employee | University | |
Protect Entry | 1 | 2 | 3 |
Notes: |
|||
1. |
Students are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Students whose primary campus is the University of Utah Asia Campus are not eligible to purchase, install or use this software except when enrolled in and attending classes in North America. |
||
2. |
Faculty and Staff are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America. |
||
3. |
Faculty and Staff are eligible to purchase, install and use this software on university owned or leased computers and this software may be used for academic and commercial purposes by campus and hospital employees. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America. |
Product Information
ESET Protect Entry offers modern multilayered end endpoint protection and server security for computers, mobile devices, and servers. Protect Entry includes a mangement console.
The licenses we have purchased include on-premises management that runs on your physical or virtualized environment. The management of endpoints is through the ESET Protect Entry Management Console (On-Premise).
Terms of use
You are limited to 1 computer per license. If you need to install the software on multiple computers, you need to purchase a license for every computer you need to install the software on.
Obtain the product
Eligible students and employees may purchase ESET annual licenses from the Software Catalog.
After purchase, the serial number and installation files are provided on your order history.
- Sign into the Software Catalog.
- Select ORDER HISTORY.
- Select Search Order History.
- Enter the search terms and select the type of terms (product name, order number, Org ID (university licenses), or date range), and select SEARCH.
- Select the order number to see your order summary.
- This is your order summary. Note the location of the Serial Number, Licenses (license files), and Downloads (install files).
Installation files
The download files are in a compressed zip file. You need to save the file(s) to your
computer and then extract the files to a location on your local computer.
The install file name indicates the install file options:
-
- avremover means that the install file will remove anti-virus software you already have installed.
This option is recommended for most users. If you do not disable or remove other anti-virus
software before installing this one, the programs will lock up your computer.
Note: If you are using the ESET Remote Administrator to deploy to client computers, you need to use the file without the AV remover. - nt32: this file is for 32-bit Windows operating systems.
- nt64: this file is for 64-bit Windows operating systems.
Note: For more information, see 32-bit and 64-bit Windows: Frequently asked questions - enu: this indicates the language is English - United States.
- avremover means that the install file will remove anti-virus software you already have installed.
This option is recommended for most users. If you do not disable or remove other anti-virus
software before installing this one, the programs will lock up your computer.
Installing the product
- Go to where you saved the file(s) (usually the Download folder).
- If the file is in a compressed file, extract or unzip the files to a location on your local drive.
- Open/Run the install file that fits your operating environment:
- Installer with AV Remover (EXE): recommended for most users; The ESET AV Remover will remove antivirus software previously installed on your system.
- avremover_ees_nt32_enu.exe (with AV remover for 32-bit windows in English - United States)
- avremover_ees_nt64_enu.exe (with AV remover for 32-bit windows in English - United States)
- Installer without AV Remover (EXE): use if you do not need to remove antivirus software previously installed on your
system.
- ees_nt32_enu.exe (without AV remover for 64-bit Windows in English - United States)
- ees_nt64_enu.exe (without AV remover for 64-bit Windows in English - United States)
- Installer without AV Remover (MSI): use if you are using ESET Security Management Center or other remote deployment tools
to deploy to your client computers.
- ees_nt32_enu.msi (without AV remover for 64-bit Windows in English - United States)
- ees_nt64_enu.msi (without AV remover for 64-bit Windows in English - United States)
- When prompted, enter the license key.
- Wait for the installation to finish.
- The software should update the virus definitions after installation is complete.
Update your product with a new license key
- Locate your license key on your order summary.
- Open your ESET product.
- Click on Help and Support.
- Click on Change license.
- Click on Use a purchased License Key.
- Enter the license key in the field provided.
- Click on Continue.
Activation error
Try re-entering the license key that is shown on your OSL order receipt to reactivate the license. If the license still fails to activate contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu) with your order number and report the error.
Support
Support is available on the ESET support web site.
Additional resources
- ESET PROTECT Entry website
- Download install files on the ESET website
- Endpoint Security help
- Remote management
- ESET end of life policy (effective 7/1/2020)
- YouTube channels
- ESET Knowledgebase
- ESET (Global)
- ESET USA
Campus Support
Campus IT Help Desk
801-581-4000
Knowledge Commons
Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801-581-6273
U of U Health Support
801-587-6000