GraphPad

Please review the eligibility chart and information below. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please contact the Campus IT Help Desk (801-581-4000 or helpdesk@utah.edu).

Eligibility chart

Product information

Terms of use
Purchasing
Download installation files
Installation
Activation
Transferring your license
Product expiration
Online learning
Support

Additional Resources

Eligibility Chart

Product	Device ownership
Product	Student	Employee	University
Prism Subscription	¹	²	³
Notes:
1.	Students are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Students whose primary campus is the University of Utah Asia Campus are not eligible to purchase, install or use this software except when enrolled in and attending classes in North America.
2.	Faculty and staff are eligible to purchase, install and use this software on personally owned or leased computers under our existing software license agreement. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.
3.	Faculty and staff are eligible to purchase, install and use this software on university owned or leased computers and this software may be used for academic and commercial purposes by campus and hospital employees. Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

Product information

Prism is an analysis and graphing solution purpose-built for scientific research. Additional information is available on the GraphPad Prism website. The current version is 10.x.

Terms of use

You are limited to one computer per subscription. If you need to install the software on multiple computers, you need to purchase a subscription for every computer you need to install the software on.

Purchasing

Eligible Students and employees may purchase Prism subscription licenses from the OSL Software Catalog.

Download installation files

Sign into the Software Catalog.
Select ORDER HISTORY.
Select Search Order History.
Enter the search terms and select the type of terms (product name, order number, Org ID (university licenses), or date range), and select SEARCH.
Select the order number to see your order summary.

Installation

Mac: Open the .dmg (disk image) and drag the Prism application file to your Applications folder.

Windows: Run the installation program by double-clicking on the file.

Activation

The activation method is determined by who owns or leases the computer and who is managing the activation.

Student and employee licenses should be managed by the end-user.
University licenses can be managed by either the end-user or by a department manger or IT group.

If you need to change the serial number, there is a choice on the Prism Help Menu for Enter New Serial Number. This will let you change the serial number Prism uses, as well as your company/institution and name.

If you experience difficulty activating your product, contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu) with a description of the problem and include your order number, product name, version, and operating system.

Transferring your license

To transfer your subscription to a new computer, we need to deactivate your subscription.

Deactivation is permanent. Deactivation will permanently block Prism from running on the machine that has been deactivated. You should only use the deactivation option if you are taking a computer completely out of circulation, or if you are certain that you will not need Prism on that computer going forward.

To request your subscription be deactivated, contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu). Include the first and last name of the person the subscription is registered to, Prism Machine ID, and the email address that will be used to activate the new computer.

Product expiration

Once a Prism license expires, the software will prompt users to either enter a new serial number to keep using Prism, or, they will be able to convert Prism to viewer mode, which lets them only open and view existing Prism files. With viewer mode, they won't be able to create new files or make any edits to existing files under the old, expired serial number.

However, if they are added to another active license, they can simply update their serial number, which will prompt them to complete the activation web registration.

Online learning

Prism Academy is GraphPad’s online statistics and data visualization training platform. It contains over 125 videos and hours of learning material taught by highly technical experts. To access the academy click here.

You need to log in to Prism Academy directly through the Prism app. Launch the software and then click the Prism Academy button on the bottom left of your Prism welcome screen. You can also access Prism Academy in the top left corner of your toolbar.

Additional information is available on the Prism Academy FAQ page.

Support

Ifyou have problems using your Prism license, search the knowledgebase on the GraphPad Support page for your issue.

If you are unable to find an answer on the GraphPad website, please contact the Campus Help Desk (801-581-4000 or helpdesk@utah.edu) with a description of the problem. Include your order number, product name, version, and operating system.