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Qualtrics

Please review the below Eligibility Chart and Frequently Asked Questions. This information is subject to change for clarification and improvement purposes. If you have additional software related questions, please email your questions to software@utah.edu

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

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Contents


Eligibility Chart

Product License Type
Student Employee University
Core XM - Trial License yes1 yes1 yes1
Core XM - Single User License no2 no3 yes4
Core XM - Single ORGID License no2 no3 yes5
Core XM - Parent + Roll Up ORGID's License no2 no3 yes5

Notes:

1.

Students, Staff, and Faculty are eligible to purchase and use the FREE Qualtrics Core XM - Trial License. NOTE: Users are limited to two surveys with up to 10 responses each using the trial license.

2.

Other than the FREE Qualtrics Core XM – Trial License, students are not eligible to purchase Qualtrics Core XM licenses. Students may gain full access to the Qualtrics survey software features via their department or college of study. For details, see question 5 in the FAQ below.

3.

Faculty and Staff are not eligible to purchase any of the Qualtrics Core XM licenses for personal use. Faculty and Staff may gain full access to the Qualtrics survey software for university related purposes. For details, see question 5 in the FAQ below.

4.

Faculty and Staff may purchase the Qualtrics Core XM – Single User License provided they only use the software for university related purposes.

Prior to purchasing a Core XM - Single User License, the Purchaser must first check the department & college licenses web page to see if their ORGID already has a license.

5.

Faculty and Staff may purchase the Qualtrics Core XM – Single ORGID License and/or the Core XM – Parent + Roll Up ORGID’s License. The Purchaser of these licenses must designate a Division Administrator who will administer and manage the license for the specified ORGID.

Prior to purchasing a Core XM license, the Purchaser must first check the department & college licenses web page to see if their ORGID already has a license.


Frequently Asked Questions

Qualtrics is a provider of online survey software. The online survey tool is user friendly and allows you to build surveys, distribute to participants, monitor responses and analyze the results. Features include:

  • Easy survey design with question libraries and automatic choices
  • Comprehensive lists of question types including pick, drill down, rank order, etc.
  • Survey development with collaboration options
  • Data analysis

Yes. The University purchased a campus-wide site license for the Qualtrics Core XM survey platform for academic use, which is managed by the Office of Software Licensing (OSL).

University of Utah Hospitals and Clinics have also procured a Qualtrics license agreement. If you intend to survey patients, please see Patient Experience Qualtrics Request in the Service Now Catalog. If you have questions, contact the Patient Experience team at epe@hsc.utah.edu. If Protected Health Information will be collected or accessed as part of your use of this license, contact the Privacy Office at baa@utah.edu

The Qualtrics software products provided under the campus-wide license agreement may be used by students, staff, and faculty of the University of Utah for any purposes related to the University of Utah teaching, learning, research, and administrative activities.

The Core XM survey platform includes:

  • Advanced Question Types (includes File Upload, Signatures, and Text Highlighting)
  • Advanced Text (also known as Text iQ)
  • Advanced text analytics capabilities
  • Custom Themes
  • Developer Tools (formerly known as API access)
  • Branded URL
  • Offline App
  • Salesforce Integration
  • SMS Surveys
  • Single Sign On (SSO) Authentication
  • Stats iQ
  • Tableau Integration
  • Table of Contents
  • Unlimited Users & Unlimited Responses

Students are eligible to purchase and use the FREE Qualtrics Core XM - Trial License available on the Software Catalog. NOTE: Users are limited to two surveys with up to 10 responses each using the trial license.

If students need access to more features than the trial offers, they can obtain access via their department or college of study. (Note: College of Nursing students need to use REDCap.)

Students need to review the list of department & college licenses and send a request for access to the administrator listed. Include your first and last name, uNID, and your professor's name.

After you receive the upgrade code from the administrator, follow the instructions in question 7, "How do I upgrade my Qualtrics campus-wide account".

Employees are eligible to purchase and use the FREE Qualtrics Core XM - Trial License available on the Software Catalog. NOTE: Users are limited to two surveys with up to 10 responses each using the trial license.

If employees need access to more features than the trial offers, they can obtain access via their department or college of study. Review the list of department & college licenses and if your department, college, or organization is on the list do the following:
  1. Send a request for access to the administrator listed. Include your first and last name, your uNID, and employment status including the department you work in.
  2. After you receive the upgrade code from the administrator, follow the instructions in question 7, "How do I upgrade my Qualtrics campus-wide account".

If your department, college, or organization is not on the list, then you need to purchase a free license in the Software Catalog. There are three options available for purchase:

  • Single User license: individual license for employees
  • Single OrgID license: department/administrative unit license for a single specific OrgID
  • Parent + Roll Up OrgID license: college/organization license for a parent OrgID and any OrgIDs that roll up into the parent OrgID

After you purchase a license, follow the instructions on your order summary.

If you sign in without purchasing a license, you will not have access to the Core XM survey platform. To get access to the survey platform, you need to follow the instructions in question 5 "How do I access the license?"

  1. Sign into Qualtrics using your uNID@utah.edu email address and your CIS password.
  2. Go up to your profile icon in the upper right corner of the browser window, click and hold.
    profile icon
  3. Select the option “Account Settings”.
  4. On the menu on the left side, select “Upgrade Account”.
  5. In the field for “Upgrade Code”, type in the code you received from the Office of Software Licensing or from your division administrator and press the “Upgrade Account” button. Wait a few minutes for the change to take place.
  6. Click on your profile icon in the upper right corner of the browser window and select the option “Refresh Account".

Your department, college, or organization administrator can create collaboration groups and can add collaborators provided they have a Qualtrics license or they are included in a department, college, or organization license.

If you have purchased an individual license and your department, college, or organization appears on the list of department & college licenses, please send a request to the administrator on the list and request the upgrade code. Include the following information:

  • First & last name
  • uNID

If you have purchased a license, you will be notified before the license expires that it is time to renew the subscription.

You will have the choice to renew your subscription. If you choose not to renew your license, your access to your account on the license will be suspended.

If your access is suspended, you will not have access to your surveys and data. If you obtained access to the Qualtrics software through your department or college, contact your division administrator for assistance. If you purchased a Single User License, please contact the Office of Software Licensing for assistance.

If you gained access to the software through your department, college, or organization, please contact one of the administrators for your department, college, or organization from the list of department & college licenses.

If you purchased an Individual single user license from the OSL web store, please send an email to software@utah.edu and someone from the Office of Software Licensing will contact you.

Please email all questions to software@utah.edu and a member of the Office of Software Licensing will reply to you.

If you gained access to the software through your department or organization, please contact one of the administrators for your department, college, or organization from the list of department college licenses.

If you purchased an Individual single user license from the OSL web store, please send an email to software@utah.edu explaining your problem and someone from the Office of Software Licensing will contact you.


Additional Resources

Decorative

Campus Support

Campus Help Desk 
801-581-4000


Knowledge Commons

Knowledge Commons

Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801-581-6273


Hospital

U of U Health Support

801-587-6000


Last Updated: 1/17/24