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Please review the below Frequently Asked Questions. These questions and answers are subject to change and are updated frequently for clarification and improvement purposes. If you have additional software related questions, please email your questions to

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.


Product License Type
Student Personal Faculty/Staff University
MATLAB TAH Academic yes1 no2
MATLAB TAH Classroom no4 no5 yes6



Students are eligible to purchase, install or use this software on personally owned or leased computers provided they only use the software for Academic Use purposes.

Students whose primary campus is the University of Utah Asia Campus are not eligible to purchase, install or use this software except when enrolled in and attending classes in North America.


Faculty and Staff are NOT eligible to purchase, install or use the MATLAB TAH Academic Annual License for personal use. You may use this software for Academic Use work related purposes provided you purchase the University license type. See Note 3.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.


Faculty and Staff are eligible to purchase, install and use this software on computers owned or leased by the University of Utah and/or personally owned or leased computers provided they only use the software for Academic Use work purposes.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.


Students are NOT eligible to purchase, install or use the MATLAB TAH Classroom Annual License.

5. Faculty and Staff are NOT eligible to purchase, install or use the MATLAB TAH Classroom Annual License for personal use.

Faculty and Staff are eligible to purchase, install and use this software on computers owned or leased by the University of Utah provided they only use the software for Academic Use purposes and are further restricted to use in connection with on-campus computing facilities that are used solely in support of classroom instruction of students. Research use is NOT permitted. Licensed Users of the Classroom License may also include visiting instructors and contractors solely for the purpose of classroom instruction or preparation for classroom instruction. The MATLAB TAH Classroom license may NOT be installed on personally owned or leased computers.

Faculty and Staff whose primary employment location is the University of Utah Asia Campus are not eligible to purchase, install or use this software except during employment and working in North America.

1. Does the University have a campus-wide site license for MathWorks – MATLAB software?

Yes. The university purchased the MATLAB Total Academic Headcount (TAH) campus-wide site license. This is not a perpetual license, this is an annual subscription term license which must be renewed annually to continue using the software covered under this license.

A license can be purchased here.

2. Where can I find the MathWorks – Software License Agreement terms and conditions?

The terms and conditions can be found here.

3. What are the features of the Total Academic Headcount License?

  • Available to all faculty, researchers, and students everywhere: at home and classroom, in lab and field research, and while traveling for academic and educational use.
  • Covers all on-campus computing facilities, labs, classrooms, and research centers, as well as all faculty-owned and student-owned personal computers.
  • MATLAB Online provides access from a web browser.
  • Standard suite includes MATLAB, Simulink, and 49 additional MathWorks products. Expandable with additional add-on “Child License” products.
  • Annual expense provides more predictable cost model for budget planning.
  • One license eases license management and ensures software license compliance through central administration. Easily integrates into bring your own device (BYOD) programs.
  • Pricing is proportional to the size of the student body and number of products licensed, which provides cost efficiencies per user.

4. What are the User Self-Service features of the Total Academic Headcount License?

  • Download licensed products and updates
  • Access free tutorials at MATLAB Academy
  • Manage license using the License Center
  • Obtain technical support for faculty and researchers
  • View current and archived documentation
  • Obtain access to MATLAB prerelease and beta versions
  • Download free hardware support packages for Arduino, Raspberry Pi, Lego, and more
  • Use MATLAB Mobile on iPhone, iPad, or Android device
  • Use MATLAB Drive to synchronize MATLAB files between computers, MATLAB Mobile, and MATLAB Online

5. What products are available under the MATLAB TAH license agreement?

  2. Simulink
  3. Bioinformatics Toolbox
  4. Communications Toolbox
  5. Computer Vision System Toolbox
  6. Control System Toolbox
  7. Curve Fitting Toolbox
  8. Data Acquisition Toolbox
  9. Database Toolbox
  10. Deep Learning Toolbox (formerly Neural Network Toolbox)
  11. DSP System Toolbox
  12. Econometrics Toolbox
  13. Embedded Coder
  14. Financial Toolbox
  15. Fixed Point Designer
  16. Fuzzy Logic Toolbox
  17. Global Optimization Toolbox
  18. Image Acquisition Toolbox
  19. Image Processing Toolbox
  20. Instrument Control Toolbox
  21. Mapping Toolbox
  22. MATLAB Coder
  23. MATLAB Compiler
  24. MATLAB Compiler SDK
  25. MATLAB Distributing Computing Server - 32 workers (For Cluster Use Only)
  26. MATLAB Report Generator
  1. Model-Based Calibration Toolbox
  2. Model Predictive Control Toolbox
  3. Optimization Toolbox
  4. Parallel Computing Toolbox
  5. Partial Differential Equation Toolbox
  6. RF Toolbox
  7. Robotics System Toolbox
  8. Robust Control Toolbox
  9. Signal Processing Toolbox
  10. Simbiology
  11. Simscape
  12. Simscape Electrical (formerly Simscape Electronics & Simscape Power Systems)
  13. Simscape Fluids
  14. Simscape Multibody
  15. Simulink Coder
  16. Simulink Control Design
  17. Simulink Desktop Real Time
  18. Simulink Real-Time
  19. Spreadsheet Link (for Microsoft Excel)
  20. Stateflow
  21. Statistics and Machine Learning Toolbox
  22. Symbolic Math Toolbox
  23. System Identification Toolbox
  24. Wavelet Toolbox

Toolboxes are subject to change.

6. What products are NOT INCLUDED under this license agreement?

The following products are NOT included in our MATLAB TAH site license agreement:

  1. Aerospace Blockset
  2. Aerospace Toolbox
  3. Antenna Toolbox
  4. Audio System Toolbox
  5. Automated Driving System Toolbox
  6. Datafeed Toolbox
  7. DO Qualification Kit
  8. Filter Design HDL Coder
  9. Financial Instruments Toolbox
  10. HDL Coder
  11. HDL Verifier
  12. IEC Certification Kit
  13. LTE System Toolbox
  14. MATLAB Production Server
  15. OPC Toolbox
  16. Phased Array System Toolbox
  17. Polyspace Bug Finder
  18. Polyspace Code Prover
  1. Powertrain Blockset
  2. RF Blockset
  3. Risk Management Toolbox
  4. SimEvents
  5. Simscape Driveline
  6. Simulink 3D Animation
  7. Simulink Code Inspector
  8. Simulink Design Optimization
  9. Simulink Design Verifier
  10. Simulink PLC Coder
  11. Simulink Report Generator
  12. Simulink Test
  13. Simulink Verification and Validation
  14. ThingSpeak
  15. Trading Toolbox
  16. Vehicle Network Toolbox
  17. Vision HDL Toolbox
  18. WLAN System Toolbox

To add products not included in the campus agreement to your license, contact:

Peter Sheridan
Account Manager
Education Group
Direct: 1-508-647-7176

7. Where can I find information about the individual MathWorks products?

At this MathWorks Products and Services web page

8. What are the specific usage restrictions for the software under the TAH license agreement?

The software may ONLY be used for teaching, learning and non-commercial research Academic Use purposes. For Non-Academic or Commercial Use purposes, please contact MathWorks to obtain a different license.

9. Can the software be used for administrative or operational purposes?

No. All software obtained and covered under the TAH agreement may NOT be used for University or Hospital administrative or operational purposes.

10. Who is eligible to use the software provided by the MathWorks TAH license agreement?

All University of Utah students, staff and faculty are eligible to purchase, install and use the software provided they use the software only for Academic Use purposes.

Asia campus students, staff and faculty are NOT eligible to purchase, install or use this software under this license agreement.

11. Why should I purchase the MATLAB TAH license through the OSL webstore?

 There are multiple benefits:
  • access to Concurrent Use licenses with unlimited seats. No more users being denied access because the department ran out of seats on the license. NOTE: Concurrent Use licenses come with unlimited seats. Each university department will be responsible for monitoring their maximum simultaneous usage and then purchase the required amount of Concurrent Use licenses accordingly.
  • besides getting MATLAB, you also can have Simulink and up to 49 products at no additional cost.
  • access to the most recent versions of all software and access to old versions of the software, if needed.
  • easy one product purchase through the OSL webstore at one set price regardless of purchase quantity. No individual product purchases and no tiered pricing.
  • ability to purchase a Classroom license at any quantity. MathWorks has a minimum order quantity requirement of 10 or more, per product.
  • students will have access to the same software as classrooms and labs across campus at a significantly reduced price.

12. What are the System Requirements for running this software?

Please go to the vendor website to review the System Requirements prior to purchasing this product:

13. How do I obtain and activate the software that is provided under the MATLAB TAH site license?

Please Note: OSL doesn’t provide downloads for the MATLAB products. The software is provided by MathWorks during activation/installation process.

To obtain and activate the software, follow these instructions:

14. How do I install additional toolboxes into an existing installation of MATLAB?

First, please read the important process information found here.

Then proceed to the detailed instructions found here

Specifically, you must open the MATLAB installer and on Step 7: Specify Products to Install, where you will see the additional product(s) that are available to install. You must then select the additional product(s) that you want to install and then complete the installation process.

15. Can I transition a MATLAB non-Academic or Commercial use license over to the MATLAB TAH license?

No. Non-Academic and Commercial use of MathWorks products is not covered by our TAH license, so if you are using a non-Academic or Commercial use license, please continue to do so and maintain these licenses separately. 

16. I purchased a Single User license type. How many computers can I install the software on?

A Single User license obtained by you, or on your behalf, is assigned to the person and entitles that person to use MATLAB on any university owned or leased computers and any personally owned or leased computers.

17. I purchased a Single User license type. Can I run MATLAB on multiple machines simultaneously?

Yes, but you are limited to no more than two (2) computers simultaneously.

18. I already have a perpetual standalone MATLAB license. Do I have to transition over to the new MATLAB TAH license?

No. You may continue to use and manage you license separately from this agreement. Your software should continue to operate without interruption. However, you will not have access to the upgrades, updates, products, services or Simulink and any of the 49 products that are provided under the TAH license agreement.

19. If I transition my existing MATLAB software over to the TAH license, can I revert back to the old perpetual license?

Yes, but it is not recommended by both OSL and MathWorks because the older perpetual license may no longer work if you have made any type of upgrades or updates to your computer or computer operating system since the transition to the TAH license.

20. My license was suspended, put into storage, and the license included toolboxes that are not included in the MATLAB TAH agreement. What will happen to those toolboxes?

If you agreed to suspend a license, then all toolboxes not covered by the TAH agreement will become ‘child’ licenses of the TAH. Those toolboxes will be maintained separately from the TAH license.

21. What happens, from the MATLAB user’s perspective, when their license is suspended?

The license disappears from the License Center and if validation is enabled they will get the 'Deactivation Required' message below the next time they validate, which would be sometime within 30 days.

  • If validation is turned off they will not receive a message and they will continue to use MATLAB if the original license was a perpetual license.
  • With network licenses they will not receive a message but the license will still disappear from the license center.
  • If the deactivate button is pressed MATLAB will be deactivated and they will be unable to open MATLAB until it’s reactivated. If they click cancel they will be able to continue using MATLAB.
  • Once a license is suspended, Software Maintenance Service (SMS) is no longer required while the license is in storage.

22. What is the message that a user may see when their license is suspended and what should I do when the message appears?

To continue using MATLAB until you purchase the TAH license, you MUST select the Cancel button to avoid deactivation. If you select and click on the Deactivate button, MATLAB will be deactivated and you will not able to open MATLAB until it’s reactivated.

deactivation message

23. How do I get MATLAB reactivated once I have deactivated it?

Follow the instructions in question 10 on how to obtain and activate the software.

24. How do I update my license with a new license key?

Sign in to the MathWorks portal.

On the upper right side of the window, select the arrow next to your name and select Associate License.

Input the Activation Key from Step 1 and select Associate License.

25. Who should I contact if I have problems using my software?

You have several support options:

  • Do a search on the MathWorks Support website
  • Ask a question on the MATLAB Answers website
  • Contact MathWorks Support
  • If you are still unable to find a solution, please email with a description of the problem and, if possible, include a screenshot of the error. Include your order number, product name, product version and operating system.

26. Who can I contact if I have additional questions and/or concerns about the MATLAB licenses or usage purposes?

Please email all questions to and a member of the Office of Software Licensing will reply to you.

Additional Resources



Campus Help Desk 
801.581.4000 x 1

Knowledge Commons

Knowledge Commons

Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112


U Health Support


Last Updated: 5/16/19