Frequently Asked Questions

For an explanation of terminology used throughout the OSL website, please visit our Glossary of Terms.

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Product Information

Questions relating to the products we offer, such as eligibility, terms of use, installation instructions, how to obtain support, etc.

• Adobe (Creative Cloud, Express)
• Claris (FileMaker)
• Clarivate Analytics (EndNote)
• ESET (Protect Entry)
• GraphPad (Prism)
• IBM (SPSS)
• JMP
• Lucid
• MathWorks (Matlab)
• Microsoft
• NI (LabView)
• OriginLab (OriginPro)
• Qualtrics (Core XM)
• SAS
• Tableau
• Zoom

Purchase Information

Questions about how to purchase products from our Software Catalog, payment methods, how to submit a UShop purchase order, obtaining the products you have purchased, where to find the serial number, product key, or license file, etc.

Campus Support

Campus IT Help Desk 
801-581-4000

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Knowledge Commons

Marriott Library (level 2)
295 S 1500 E
Salt Lake City, UT 84112
801-581-6273

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U of U Health Support

801-587-6000

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